2021 Multifamily Operations Summit

2021 Multifamily Operations Summit

This event is a must attend for Executives, Investors/Owners, Technology professionals, Onsite Property Managers, Leasing Professionals, Maintenance Directors, Maintenance Associates, Directors of Maintenance and Operations, Regional Managers, Marketing & Training, and Corporate Associates.

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2021 Multifamily Operations Summit
  • The Argument Hangover

    You know that feeling right after an argument? You feel kind of sick to your stomach, your head is buzzing, and you're zoned out. You regret what you said or how you said it, and you're hurt by their actions as well. Almost like a food or alcohol hangover, right?

    Aaron and Jocelyn Freeman, your...

  • Pivoting Internal Communications During a Pandemic

    A high-level conversation to explore the pivot in communication with corporate and onsite teams in a fast and changing environment. While communities and corporate teams remain operational we will talk through what Mark-Taylor does to continue to serve valued community members and associates.

  • Stabalizing Resident Cash Balances

    Multifamily Operators charge the renters when they have the least amount of money in the month. Nothing matters more to your residents than financial security in their home. We will review the current state of collections, what we can do to improve, and how the industry can adapt.

  • Innovation Showcase on Renter Fraud

    Modern ID forgery often shows little or no signs of alteration to the naked eye, making verification difficult even for the trained professionals. With identification playing a central role in both safety and screening on-site, this challenge exposes management groups to financial damages, especi...

  • Construction Transformation to Urban Elegant Living

    A bold development is setting a new benchmark for urban elegant living in the Southwest. Dale Phillips, President and Founder of Stellar Residential, the management company for One Camelback is leading one of the most ambitious construction transformations ever undertaken in Phoenix, this boutiqu...

  • The Chatbot Technology that is Making Life Easier for People

    Today’s renter wants control over the leasing process and access to information wherever, whenever, but today’s leasing team simply can’t keep up. We will explore Multifamily’s most adopted digital leasing solution providing renters the information they want 24/7/365 anywhere on the Internet.

  • Why We Need More ADHD in the Workplace

    Leadership has changed because people have changed, and those unaware of the shift have become distractions. It's time for a dynamic conversation surrounding the power of owning mental gifts to spark fearless and impulsive innovation, the advocacy of individuality/mental strength, and how leaders...

  • Recruiting & Staffing Properties

    Talent is the last real competitive advantage for Multifamily Operators. We will explore what top brands are doing to attract top talent and staff properties.

    How did you get into this industry? Our passion for Multifamily was something learned. When you recruit and staff your properties ar...

  • Developing Emotional Intelligence - Navigating Your Emotions

    Audra is an Experiential Corporate Trainer, Speaker, Turn-around Advisor, Consultant and Coach in retail, hotel, residential, mixed use, property and hospitality. Her focus is always on people, property and service.

    She has amassed great clients like The Walt Disney Company, Hines, The Atlanta B...

  • How Covid Has Forever Changed the Multifamily Leasing Industry

    Apartment searching as we know it has changed dramatically. The current pandemic has significantly shifted the means in which apartments are being marketed and leased.

    The pandemic prompted a much-needed advancement in how we work with potential renters wherein advanced technology is matched wit...

  • COVID Driven Risk Management

    A conversation with Regional Operator Rachael Kish on the new challenge of how to be open rather than dealing with being closed. We will explore solutions to overcome amenity restrictions, dealing with complicated evictions, rethinking staff responsibilities, and redirecting financial resources d...

  • Interacting & Transacting with Anywhere Operations

    Are you optimizing your systems and processes to drive revenue, effectiveness and give your teams time back? We will explore what is possible with with the right thinking to design, deploy, and optimize your strategic future with innovation. This exciting session focuses on the shift to remote op...

  • The Fully Connected Community

    The fully connected community is the focus of this interview. We will explore the aspect of managing your community and how Property Managers should be looking at different ways to manage the asset remotely. Think of the whole community, not just the access or leasing journey. How are you managin...

  • Winning with Company Culture

    Company culture can be shaken in times of rapid change. In this talk we explore how The Management Group, LLC has transitioned from working in the office to working from home. During this transition they still are winning on culture. We will explore why and how they adopt new technologies, engage...

  • Building Community during a Loneliness Epidemic

    The renting experience has shifted from what residents initially expected and what operators sold as a lifestyle. Multifamily Operators sold on amenities and promised community. With amenities closed, we will dive deep into the one amenity that was available as residents entered a new era - the l...

  • Legislative Impact on Apartment Housing

    We will get an update on recent movements in legislation and compliance operating Multifamily communities. We will have an engaging conversation on the COVID-19 Related Policy Concerns for our industry - and as an owner or operator, how this may affect your business, and what you can do to protec...